Returns & Exchanges

At Nilkamal Sleep, we are committed to ensuring you enjoy the perfect night's rest, which is why we offer a hassle-free return and exchange policy for our premium sleep solutions. If you are not completely satisfied with your purchase, you can initiate a request within the specified return window for a seamless resolution.

Return Process

• 1.
  Initiate Request

  Visit our online returns portal or contact our customer support team within 14 days of delivery to log your return or exchange request.

• 2.
  Quality Inspection

  Once your request is registered, our team will schedule a physical inspection or request photographs to ensure the product is in its original, undamaged condition.

• 3.
  Reverse Pickup

  After approval, we will arrange for a free reverse pickup from your doorstep; please ensure the item is packed securely in its original packaging.

• 4.
  Refund Processing

  Upon receiving the item at our warehouse and passing the final quality check, your refund will be processed to the original payment method within 7-10 business days.