Frequently Asked Questions
Everything you need to know about upgrading your sleep experience.
What is the standard delivery timeline for Nilkamal Sleep products?
Most orders are processed within 24-48 hours. Depending on your location, mattresses and furniture typically arrive within 5 to 10 business days.
Do you offer a trial period for your mattresses?
Yes, we offer a 100-night risk-free trial on specific mattress models. If you are not completely satisfied, you can initiate a return within this period for a full refund.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and offer No-Cost EMI options on eligible bank cards.
Is assembly included for furniture items?
Professional assembly is provided free of charge for all Nilkamal Sleep furniture. Our technician will visit your location within 48-72 hours of delivery.
How do I track my order status?
Once your order is shipped, you will receive a tracking link via email and SMS. You can also track your package through the 'My Orders' section on our website.
What kind of warranty do you provide?
Nilkamal Sleep mattresses come with a limited warranty ranging from 5 to 10 years, covering manufacturing defects and structural flaws.